Questions? Let us help you!
We've gathered some frequently asked questions by our clients to this page. If you can't find the answer to your question here, please get in touch with our customer service! Remember to include your possible order number so we can assist you more quickly.
Do I need to register as a customer to be able to make orders?No, you don't need to register as a customer. You can make an order without registration. However, there are some benefits if you register: You can log in and view the orders you've made, see the status of the orders and if you want to, you can select to receive news from us about new products and competitions.
Can I buy items with my own currency (f.ex dollars, pesos)?Yes, of course! When you pay your purchase with a credit card or through PayPal, the payment system automatically handles the changes in currency. All prices are shown in euros (abbreviation: € or EUR) but you can compare the prices to your own currency on many websites like www.xe.com/ucc.
How fast will my order be handled?We do our best to handle and ship the orders on the following day from the purchase.
What is the delivery time to my country?There are different delivery times to different delivery zones. A more specific breakdown of the delivery times can be found at the Delivery info -page.
How much are the shipping costs?When you're logged in, the ordering system calculates the shipping costs automatically to your shopping cart, based on the country you've selected in the account management. A more specific breakdown of the shipping costs can be found at the Delivery info -page.
How can I track my order?Only parcels can be tracked and you will receive a tracking code and instructions for your order with your order´s confirmation email. Letters or maxiletter can not be tracked.
My order includes both pre-sale, and non-pre-sale products. Can you ship the non-pre-sale products first, and the pre-sale products later?Unfortunately that is not possible. If you wish to have the products shipped separately, you will have to make different orders for them.
Do I get the pre-sale products on the release date?We always try to get the pre-sale products to our clients by the date of release. However, if any delay appears (like delay from the supplier or force majeure) we always try to keep our customers informed about it.